If you were unable to apply a voucher to your order during checkout, check the following troubleshooting steps :
In this article :
1. Voucher’s validity period has expired
2. Purchase did not meet the voucher’s criteria
3. Voucher code was entered incorrectly (For Code Vouchers only)
4. Selected payment method is not applicable (For Partnership Vouchers only)
5. Voucher type could not be stacked with other selected promotions
1. Voucher’s validity period has expired
Most Voucher’s can only be redeemed within their validity period, which is displayed at the bottom of each voucher.
Once it has past this period, the voucher can no longer be applied. Don’t worry, you can still visit Voucher channel or the product page to search and collect new vouchers to enjoy a discount for your intended purchase!
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2. Your purchase did not meet the voucher’s criteria
Some voucher’s have a specific minimum spend amount that needs to be met in order for the discount to be applied. The vouchers may also be applicable to certain categories of products.
In this case, you may want to add more items in your cart or change the items in your cart so that your desired voucher can be applied.
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3. Your voucher code was entered incorrectly (For Code Vouchers only)
When applying a code voucher during checkout, make sure you have keyed in the code correctly, using the correct capitalization and no spaces.
To be safe, try to copy and paste the code directly instead of keying it in manually.
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4. Selected payment method is not applicable (For Partnership Vouchers only)
During checkout, the related Partnership Voucher (also known as Bank or E-Wallet payment voucher) will only be applied if the applicable payment method was selected.
Check the voucher’s related payment method, and select that payment method so that the voucher will be applied and you will be able to enjoy your discount!
Click here to learn more about Payment Vouchers and how to change your payment method
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5. Voucher type could not be stacked with other selected promotions
While different voucher’s and promotions can be used together for greater discount, there are some that cannot be stacked.
Following are a sample on how to stack a voucher
You may refer the table below to understand the compatibility between different voucher types.